I hate KPN from my heart. They treat their customers like air. You call their service, no good answer. You complain, and no results. After my life got fucked up by KPN, I know I
need to write something to remind others.
KPN is a Dutch landline and mobile company. I signed a one-year house telephone contract with with this company last year. Three months before the dealine, I called their service to cancel my contract. Unfortunately, their service staff just kicked me to another tel-service number every time. I asked to stop the contract and pay the rest fees by one time. But he/she told me I can not cancel it. This is ridiculous!! Their service told me it will automatically stop at the end of this one year contract. So, I chose to trust them and wait for the automatically ending.
One month before the deadline of my one-yeat contract , I received the invoice from them again. It asked me for 2 months fee!! One month is out of my one year contract!! KPN took money away from my bank. Which means they took one month extra.
So called KPN service number again. And no body wants to solve this problem for me. Instead, you transferred me to another and another staff. What makes weird is that one of the servicer said they were busy and I must wait until he calls me back!! No call from them after one day waiting.
After so many calls, I know tel-service does NOT work in such terrible company. So I am sending them a registerred letter to ask them to stop my contract. In the letter I said that what I need is to stop my contract. If they can stop it, I do not care about the fee that I paid for extra one month! The second day, KPN called me and told me that my contract was canclled.
I was so happy even I paid more and spent so much money and time on fighting with KPN. However, this is not the end.
Later, KPN took money from my bank automatically for another two months. This time even without sending me invoice………………What I can do? There is one way, ask the bank to block their account. I hope this will work. God bless me.
This is not just happend on me. One of my collegue signed a contract with KPN and got the same problems when he asked for concel it. Actually, this is not cancel. It should stop at the end of the contract. But for KPN, it can not stop. You need to try you best to fight with them to get it stop.
What a fucking company is!!